Payment and Refund Policy
Last updated: 29 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses and related materials offered through glitzmotion. The primary offering is Course A, a polished entertainment production guide that covers camera movement, stage lighting, visual rhythm, and smooth workflows for event and show media. It also extends to any supplementary digital downloads, access licences, or bundled resources associated with this course. The policy governs transactions made via the commercial website and does not cover physical goods or in-person services.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and are inclusive of applicable Value Added Tax (VAT) at the prevailing UK rate. No hidden charges apply at checkout. Any currency conversion fees imposed by the customer’s bank or payment provider remain the customer’s responsibility. Promotional pricing, where offered, is clearly marked and subject to the terms stated at the time of purchase.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards processed through secure third-party gateways. Payment is authorised at the point of purchase, and funds are held until the order is confirmed. All transactions are encrypted using industry-standard security protocols. glitzmotion does not store full card details on its servers.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, an order confirmation email is sent to the address provided. The contract is formed once this confirmation is issued. Access to the digital course is granted immediately after confirmation, subject to the customer accepting the licence terms.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase. However, because Course A is digital content, the right to cancel ends as soon as download or streaming access begins. Customers who start the course within the cooling-off period lose their cancellation rights.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only if the course has not been accessed or downloaded. Once access is granted or the cooling-off period expires, purchases are non-refundable. Promotional bundles and subscription extensions are excluded from refunds unless expressly stated otherwise at purchase.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] within 14 days of purchase, providing their order number, full name, and a clear statement of the request. No other information is required unless verification is needed.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Requests are reviewed within five working days. Customers receive written notification of approval or rejection via email. Rejected requests include a brief explanation based on the policy terms.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing takes up to 10 working days, after which funds typically appear in the customer’s account within an additional 3–5 working days depending on the provider.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content such as Course A is supplied instantly upon purchase. Subscriptions, if offered, renew automatically unless cancelled before the renewal date. Promotional offers are final and non-refundable once redeemed.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved before access is granted. Duplicate charges are investigated and refunded where verified. Chargebacks are treated as potential policy breaches and may result in account suspension. Suspected fraud leads to immediate cancellation and reporting to relevant authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Data Protection Act 2018. Customers retain rights to goods and services of satisfactory quality and to remedies for faulty digital content.
Contact Route, Policy Changes, and Last-Updated Date
Questions regarding this policy should be directed to [email protected] or via the contact form on the Contacts page. glitzmotion may update the policy periodically; the current version is always available on the website. The last updated date appears at the top of this page. Waterloo Place, Watson Square, Stockport, England, SK1 3AZ serves as the registered address for formal correspondence.